Question 1

If I have a flood emergency in my home, what can I do to help alleviate the problem?

Accepted Answer

Turn off your main water supply immediately to stop flooding if the water is coming from a plumbing pipe, water appliance, or fixture. Move valuables to higher ground and use towels or a wet/dry vacuum to contain water. Call a licensed emergency plumber right away to assess and fix the issue.

Question 2

When to call an emergency plumber?

Accepted Answer

Call an emergency plumber if you experience plumbing-related flooding, burst pipes, no water supply, sewage backups, or major leaks that risk property damage or health hazards.

Question 3

Can you call 911 for a plumbing emergency?

Accepted Answer

No, 911 is reserved for life-threatening emergencies. For plumbing emergencies, contact a licensed emergency plumber or your local utility company for immediate help. However, calling 1-800-GET-ROTO will get you a fast, emergency response from an experienced Roto-Rooter plumber.

Question 4

What should I do while waiting for Roto-Rooter to arrive during a plumbing emergency?

Accepted Answer

When you call Roto-Rooter for service and you have explained the nature of your plumbing problem to the customer service representative on the phone, ask them if there is anything you need to do before the service technician arrives. In most instances, they will provide instructions, but it's always a good idea to ask. For instance, if you have a broken water supply pipe, they may tell you to turn off the water to your home until the plumber arrives. You can also search your plumbing problem on our website for additional information and instructions that may be helpful.

Question 5

What is the response time for a plumbing emergency?

Accepted Answer

Roto-Rooter's response time for a plumbing emergency is dependent on whether the emergency is confined to one household/building or to the entire community. Roto-Rooter is available 24/7/365 to handle plumbing emergencies, and in most cases, a Roto-Rooter service technician arrive at your home or business within two hours of your call. But if the entire community is dealing with flooding or water problems as the result of a storm or natural disaster, then Roto-Rooter's response time will be longer because Roto-Rooter service technicians will be handling emergency calls in the order in which they were received.

Question 6

What is considered a plumbing emergency?

Accepted Answer

There are many types of plumbing emergencies, but the topic itself is subjective and open to opinion. Many would say it's a plumbing emergency when none of the toilets in a house will flush. Almost everyone would agree that a major water leak, either from a broken pipe or water heater, is a plumbing emergency. Additionally, a broken sump pump cannot prevent a basement from flooding, so that would be considered a plumbing emergency too.

Question 7

Will Roto-Rooter fix any plumbing emergency?

Accepted Answer

Roto-Rooter Plumbing & Water Cleanup is highly experienced at dealing with any type of residential or commercial plumbing emergency. Roto-Rooter has licensed, experienced plumbers and service technicians on staff who are available 24/7/365 to deal with plumbing emergencies.

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Frequently Asked Questions

If I have a flood emergency in my home, what can I do to help alleviate the problem?

When to call an emergency plumber?

Can you call 911 for a plumbing emergency?

What should I do while waiting for Roto-Rooter to arrive during a plumbing emergency?

What is the response time for a plumbing emergency?